Refund Policy
Last updated 1 October 2026
Purchases are final
Hours of video are digital content. They are added to your balance the moment your payment goes through, and you can use them straight away.
By completing a purchase you ask us to deliver the hours immediately, and you acknowledge that you lose your right to withdraw from the purchase once they are delivered. For that reason we do not refund purchases because you changed your mind, and hours you have not used are not refunded.
Before you buy, every account can play a test clip in the car, so you can see that CarCinema works in your Tesla without paying anything.
What never costs you hours
Hours are only used for video that actually reaches your library. A download that fails, a link we refuse, a duplicate of a video you already have, and a download you cancel cost nothing, so there is nothing to refund for them.
When we do refund
- You were charged more than once for the same purchase, or you were charged and the hours never appeared on your balance.
- CarCinema cannot play video in your car at all and you tell us before you have used the hours you bought.
- The law where you live gives you a right to a refund that these rules do not cover.
How to ask
Telegram Stars: write through the /support command in @carcinemappbot on Telegram, or a letter to VIRALITY sp. z o.o., ul. Borowa 1C, 35-232 Rzeszów, Poland, saying what went wrong. Approved refunds are returned to your Telegram account as Stars.
Card payments: Paddle, our reseller, handles them. Use the link in your Paddle receipt or visit paddle.net, or write to us through /support and we will arrange it with Paddle.
When a purchase is refunded, or a card payment is reversed by the bank, the hours it added are taken off your balance.